I haven’t got round to updating yet but I’m not surprised by this experience at all.
He compares it to upgrading Coda, which of course is a speedy and pleasant experience as everyone knows Panic are top of their game. Now Adobe management would probably argue that Panic is a fraction of the size of Adobe so things should be simpler for them.
However Apple is large organisation, how did the upgrade for Lion go? Surely upgrading an OS is a much more complicated procedure than just a few pieces of image/video editing software. You can estimate at how many copies of Coda 2 were sold since launch and it’s a wonder a small company wouldn’t crumble under that amount of transactions.
So we have a smaller company and a larger company than Adobe, both shipping very popular digital products without any ridiculous 2 day wait.
As many times as i’ve griped about Adobe in the past, i’m going to say they’ve done a stellar job on CS6 this time around - the experience detailed in this post is simply from the mis-understanding that the ‘creative cloud’ membership requires a serial number (as per previous releases) however simply logging in with your purchasing adobe id in the application will make it ‘just work’. Kinda sounds like a certain company Adobe is being compared to.
For once i’m glad Adobe has reached down with their leasing program to make their product affordable and a whole bunch more usable - I’m actually using a version i’m paying a reasonable price for, for the first time in my 10+ year design career, and i’m happy to be supporting the team for their hard efforts over the years. Here’s to you Adobe / macromedia, for sticking with it and giving me the tools to live my dream career, year after year.